Leading Catering Equipment Exchanges and Returns
LCE is always here to assist if you face any issues with the product you have bought from us. We’re available through phone call, email and live chat during business hours.
When can I return or exchange the product?
Condition 1: The item is in original packaging and unused.
If your equipment is still packaged in its original packing and unused, you have to notify us within 30 days of the delivery. The reasons may include ordered wrong item or the item is no longer required or change of mind. For your peace of mind we accept the return from your where you’ll be charged the delivery fee for returning the product back to our store or supplier and you’ll be charged a restocking fee from 20-30% of the sale amount which we have to pay further to our supplier. We’ll calculate the restocking and freight charges and refund you the difference money on the nominated bank account you wish to receive the amount.
We also offer exchange of the product, and you won’t get charged for the restocking fee. You’ll only need to pay the difference cost (if any) and product return freight charges.
Procedure: Send us the pictures (possibly from 3 or 4 sides) of the product to our email [email protected] to process a return or exchange request. You’ll have 30 days to report us from the day of delivery.
Condition 2: The item isn’t in original packaging or already used.
Unfortunately, if the equipment isn’t in the original packaging or already been used then we can not offer any returns or exchanges for the product as the item is being considered as a second-hand item.
What if I have received a damaged product?
We apologise if you have received any damaged product. You’ll have to notify us within 3 days of the delivery of the product. We’ll lodge the service call on your behalf to the supplier. Once service call is lodged, our supplier will contact you to arrange the swap of the damaged products or discuss any alternative solution.
Procedure: Send us the pictures (possibly from 3 or 4 sides) of the product to our email [email protected] to report damaged products. You’ll have 3 days to report us from the day of delivery.
What if I have received a faulty product that doesn’t work?
We apologise if you face any technical difficulties with the product. We recommend you to report us within 3 days of the delivery of the product. We’ll arrange a technician to fix this issue as you’re covered with the manufacturer’s warranty. Unfortunately, we don’t offer any exchanges or refunds on the faulty products unless the product is irreparable.
We offer free exchange or refund on the products if the product is failing to work even after 3 attempts of fixes within the manufacturer’s warranty period.
"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
Please contact us at [email protected] for further information. You can also call us at: 03 8657 3937.